2023, Customer Survey, ML and Touchpoint

How to Upgrade to an Advanced Customer Experience Strategy

Lumoa

FEBRUARY 14, 2024

How to Spot Gaps in Your CX Strateg y Tracking this data through CX management software gives companies the freedom to tinker with other aspects of CX, like the number of customer touchpoints or level of personalization, with measurable KPIs to judge the results. Fine-tuning your CX elements is a constant exercise.

Customer Experience

Customer Experience ML Social Media CX

Customer Service is a Value Center (NOT a Cost/Profit Center!)

ClearAction

JULY 11, 2023

It collects an abundance of customer insights that are more valuable than the VoC you pay so much for! Experience Management: how we rescue value and create value toward a 1-to-1 ratio for customers’ realities vs. expectations. A customer’s experience includes a lot that is beyond touchpoints.

Customer Service

Customer Service Data Mining Non-Profits CXM

Tech Customer Success

How to Upgrade to an Advanced Customer Experience Strategy

Customer Service is a Value Center (NOT a Cost/Profit Center!)

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