2025 AI Customer Experience Management Text Analytics 
Lumoa
FEBRUARY 9, 2023
Actionability is also, as we believe, one of the essential aspects of customer experience management. more friendly behavior in customer service) Marketing to take the info into account in better targeting (e.g. upselling to the most loyal customers) Process changes (e.g. Why is NPS ® going up or down?
SurveySensum
SEPTEMBER 12, 2023
After a successful campaign launch, he was promptly presented with an in-app survey asking, “How was your experience with our software today?” On the other hand, Robin, another acquaintance of mine, also prioritizes customer experience management. He employs a different feedback platform for the same purpose.
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