Lumoa

FEBRUARY 9, 2023

According to Finance Digest , 95% of customer interactions will be managed with AI by 2025. The most important AI technologies, that are relevant for analyzing customer feedback, fall in the area of natural language processing (NLP) and machine learning. Social Media You might be wondering why social media is on the list.

Net Promoter Score 178

Net Promoter Score Customer Experience B2C Social Media 178

CommBox

OCTOBER 11, 2021

By 2025, eCommerce global sales will amount up to a staggering number of $3.9 Trillion by 2025, as opposed to $2.4 59% of online purchasers are aware of social commerce. Today, Consumers use a broader range of eCommerce sites, social media platforms and search engines to purchase products and goods. Trillion today.

Sales 52

Sales Omnichannel Social Media Retail 52

CommBox

NOVEMBER 22, 2022

Business messaging allows both customers and brands to have actual conversations rather than the customers being bombarded with irrelevant ads which can detract from the CX. . Brands are also able to specifically target their audience by demographics and even capture the short attention span of Generation Z as they live on social media.

CX 98

CX E-commerce Net Promoter Score NPS 98