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The Definitive Guide to Creating a Standout Customer Experience Strategy Template

Lumoa

Key Metrics There are many metrics that can be used to measure the level of customer service and the quality of the customer experience. Customer effort score (CES), CSAT, and NPS are examples of metrics applicable in either case. Having a solid customer experience strategy in place delivers returns on investment over time.

article thumbnail

The Definitive Guide to Creating a Standout Customer Experience Strategy

Lumoa

Key Metrics There are many metrics that can be used to measure the level of customer service and the quality of the customer experience. Customer effort score (CES), CSAT, and NPS are examples of metrics applicable in either case. Having a solid customer experience strategy in place delivers returns on investment over time.