DMG Consulting

SEPTEMBER 29, 2022

The uses of IA are growing enterprise wide as the current generation of IA solutions is effective at capturing, identifying, and delivering actionable insights into the customer and employee experience. The outlook for the IA market is very positive. in 2022, 10% in the next three years, 2023 – 2025, and 9% in 2026.

Contact Center 48

Contact Center Text Analytics Outlook Actionable Insights 48

Lumoa

SEPTEMBER 11, 2023

But since customer experience has a more broader outlook than customer service, additional data like repeat sales figures and customer retention rate are also taken into consideration. Using Lumoa lets you identify performance gaps and actionable insights in your customer experience strategy. From a global market worth $9.5

Customer Experience 83

Customer Experience Net Promoter Score NPS Start-ups 83

Lumoa

SEPTEMBER 11, 2023

But since customer experience has a more broader outlook than customer service, additional data like repeat sales figures and customer retention rate are also taken into consideration. Using Lumoa lets you identify performance gaps and actionable insights in your customer experience strategy. From a global market worth $9.5

Customer Experience 83

Customer Experience Net Promoter Score NPS Start-ups 83