SugarCRM

JANUARY 10, 2023

CRM software is the most common sales automation solution , even incorporating artificial intelligence (AI) to help predict upcoming actions and automate or trigger next steps. . Sales automation software is now table stakes for any company serious about outpacing the competition—and Outlook and Excel alone just won’t cut it.

Sales 26

Sales Data Entry CRM Artificial Intelligence 26

SugarCRM

FEBRUARY 9, 2023

Churn rate can be used to indicate your company’s long-term outlooks by identifying changes that adversely affect customer retention. Pay attention to customer complaints and reviews Besides traditional feedback sources like post-call surveys, explore new sources to gather new actionable insights. What to Use Churn Rate for?

Net Promoter Score 26

Net Promoter Score Customer Acquisition Outlook Social Media 26

Lumoa

SEPTEMBER 11, 2023

But since customer experience has a more broader outlook than customer service, additional data like repeat sales figures and customer retention rate are also taken into consideration. Using Lumoa lets you identify performance gaps and actionable insights in your customer experience strategy.

Customer Experience 83

Customer Experience Net Promoter Score NPS Start-ups 83

Lumoa

SEPTEMBER 11, 2023

But since customer experience has a more broader outlook than customer service, additional data like repeat sales figures and customer retention rate are also taken into consideration. Using Lumoa lets you identify performance gaps and actionable insights in your customer experience strategy.

Customer Experience 83

Customer Experience Net Promoter Score NPS Start-ups 83

SugarCRM

FEBRUARY 20, 2020

Cut down the hassle of maintaining separate calendars in Google, Outlook, and Sugar. Streamline the customer management process and expand your customer database with bi-directional synchronization between Sugar and Gmail or Outlook 365. This ensures that you have the communication history of different clients readily at hand.

Outlook 41

Outlook Data Entry CRM Actionable Insights 41

SugarCRM

FEBRUARY 20, 2020

Cut down the hassle of maintaining separate calendars in Google, Outlook, and Sugar. Streamline the customer management process and expand your customer database with bi-directional synchronization between Sugar and Gmail or Outlook 365. This ensures that you have the communication history of different clients readily at hand.

Outlook 26

Outlook Data Entry CRM Actionable Insights 26

SurveySensum

SEPTEMBER 11, 2023

CMRR specifically helps identify contracted revenue, which is often considered more predictable and less prone to churn, providing a clearer picture of your future revenue outlook. Tracking numerous KPIs can be counterproductive because not all KPIs will provide actionable insights or contribute to your specific goals and objectives.

Net Promoter Score 52

Net Promoter Score Customer Acquisition NPS Customer Satisfaction 52

Comm100

MAY 21, 2019

Andrew’s session was an insightful look at how customer surveys can be optimized to achieve better results, walking us through ideas and best practices. Great tips from @ndytg who saw a 3.7x increase in survey responses by following these tips.

NPS 55

NPS Contact Center CX Outlook 55