DMG Consulting

SEPTEMBER 29, 2022

Expanded utilization in enterprise-wide activities, applications and AI initiatives. The uses of IA are growing enterprise wide as the current generation of IA solutions is effective at capturing, identifying, and delivering actionable insights into the customer and employee experience. MEDIA ALERT.

Contact Center 48

Contact Center Text Analytics Outlook Actionable Insights 48

Zendesk

APRIL 3, 2023

This short-sighted outlook only undermines the true goal: creating long-term profitability. Invest in artificial intelligence (AI) AI is omnipresent in the retail world, and for good reason. Savvy retailers invest in customer engagement to cultivate lasting relationships (and higher earning potential).

Retail 98

Retail Social Media Artificial Intelligence Omnichannel 98

SurveySensum

FEBRUARY 14, 2024

Having the right tool is essential as it enables effective collection and utilization of employee feedback, turning it into actionable insights for exceptional employee experience that directly impacts business growth. ” — That’s where the right employee feedback tool comes into play.

Close the Loop 52

Close the Loop Start-ups Text Analytics Outlook 52

SurveySensum

MARCH 15, 2024

One-On-One CX Consultation Additionally, the tool offers a dedicated CX consultant who provides end-to-end support and guidance – from creating surveys to analyzing them and deriving actionable insights from them – to achieve your business goals. This helps the user get a detailed report on the issues that can emerge.

Text Analytics 52

Text Analytics NPS Outlook CX 52

SurveySensum

NOVEMBER 13, 2023

Apart from survey creation, this tool has AI-powered text analytics software that helps you derive actionable insights from open-ended feedback with no manual coding. The tool also triggers instant alerts in case of detractors – enabling you to take timely action.

Customer Experience 52

Customer Experience Text Analytics NPS Start-ups 52

SugarCRM

OCTOBER 15, 2021

Modern CRMs enhance your customer data to discover actionable insights. Bring AI to the Table. Modern CRMs leverage artificial intelligence (AI) to provide accurate predictions about your leads’ likeliness to engage and convert. Make sure the information you show is easy to understand for them.

CX 48

CX CRM Artificial Intelligence Invoicing 48

SugarCRM

JANUARY 10, 2023

CRM software is the most common sales automation solution , even incorporating artificial intelligence (AI) to help predict upcoming actions and automate or trigger next steps. . Sales automation software is now table stakes for any company serious about outpacing the competition—and Outlook and Excel alone just won’t cut it.

Sales 26

Sales Data Entry CRM Artificial Intelligence 26