Customer Think

JANUARY 9, 2024

Uses AI to surface actionable insights from customer commentary in real-time for multi-location businesses

AI 44

AI Actionable Insights 44

VOZIQ

JANUARY 1, 2024

That’s why there’s a need for explainable AI, as it helps make models transparent and understandable and empowers businesses with actionable insights. It provides a deeper understanding of the contextual insights that affect customer behavior and retention dynamics. Let’s say you’re a home security business.

Customer Retention 40

Customer Retention AI Contact Center Sentiment Analysis 40

Zendesk

DECEMBER 7, 2021

Companies are increasingly leaning on artificial intelligence (AI) to automatically collect and organize customer data at each touchpoint so they can deliver better experiences. But what exactly does it mean to use AI throughout the customer journey? What is AI customer experience? 3 ways to use AI customer experience.

AI 97

AI Customer Experience Artificial Intelligence Machine Learning 97

Zendesk

JULY 12, 2023

One of those experts, AWS’ Deepam Mishra , has seen—and been directly involved in—the rise of AI for well over 15 years. At AWS , Mishra serves as senior advisor to AI/ML startups, where he leads several programs related to startup-scaling, generative AI, and joint innovation.

AI 52

AI ML Artificial Intelligence Machine Learning 52

VOZIQ

NOVEMBER 14, 2023

How do we ensure precision targeting for proactive actions at scale? Harnessing the transformative power of artificial intelligence (AI) can be the key differentiator in this chase. Strategize: Maximize The Value Of Assets With AI The foundation of an effective AI-powered customer retention initiative lies in a well-crafted strategy.

AI 40

AI Net Promoter Score Predictive Analytics Artificial Intelligence 40

Uniphore

JUNE 22, 2021

Yet, beneath these videos and comics is a wellspring of actionable insights. By leaning in and listening to the gripes your employees face, you can glean actionable insights that can make all the difference. #3 Check it out! We’re often trained to tune out employee rants and to take caricatures with a grain of salt.

Social Media 219

Social Media Contact Center Actionable Insights Entertainment 219

SugarCRM

MARCH 10, 2021

All with the hope of informing an individual, spotting a trend or outlier, and us ing that information to form an insight that will spur action and success. . . AI was born for a moment like this—to help us comprehend the data that we , in our limited capacity cannot process. With SugarPredict, it just works.

AI 49

AI Artificial Intelligence Actionable Insights Construction 49

Uniphore

NOVEMBER 17, 2021

In this article, we explore how AI-powered speech analytics are helping wealth management firms to: Comply with Record-Keeping Regulations. Conversational AI-powered speech analytics can record, organize and analyze thousands of conversations with greater speed and accuracy than quality assurance (QA) teams ever could on their own.

Compliance 130

Compliance Actionable Insights AI Sales 130

Uniphore

NOVEMBER 9, 2021

Contact centers can deliver superior CX, save costs, and achieve better ROI with AI and automation. For businesses, AI-powered applications enable time and cost savings, smarter customer services, and efficient CX management, plus reliable, actionable insights that facilitate decision-making.

Contact Center 130

Contact Center Artificial Intelligence CX Transformation Actionable Insights 130

Sprinklr

SEPTEMBER 9, 2021

If you’re not able to convert your social listening data into actionable insights, at scale, it’s time for you to take another look at your social listening tool. Here are some of the most critical: AI-powered insights: Do the insights provide enough context and information to show anomalies and sentiment in real time?

Social Listening 110

Social Listening AI Social Media CXM 110

Callminer

FEBRUARY 19, 2020

Actively evaluating your employees’ performance on the job can yield highly actionable insights, but only if done in a meaningful way. Embracing innovative new practices such as artificial intelligence (AI) and flexible working arrangements can help considerably in alleviating such issues. Evaluating Performance.

Artificial Intelligence 287

Artificial Intelligence Innovation Social Media AI 287

Fonolo

JANUARY 12, 2023

You probably know at least a bit about AI and automation. They are also popular advancements in automation that employ varying degrees of AI. AI is Personalizing the Customer Experience . Conversational AI (Chatbots). AI is Improving the Agent Experience and Increasing Agent Efficiency . Predictive Call Routing.

Artificial Intelligence 138

Artificial Intelligence Contact Center Sentiment Analysis AI 138

SugarCRM

SEPTEMBER 26, 2023

But there still is a question: How can companies make customer data actionable to transition from a reactive to a proactive CX approach? Discover some insights in this article that will help you use AI CRM insights to grow your business and accelerate your CX efforts.

CRM 26

CRM AI Sentiment Analysis Invoicing 26

SugarCRM

MAY 5, 2022

Sales and marketing leaders are failing to realize the benefits of what an AI-driven and purpose-built CRM platform can offer. Delivering Great CX Is Getting Easier with AI. Its data-driven ability can help predict future customer churn and trigger proactive actions to retain customers. Enhancing digital experiences.

AI 49

AI CRM Touchpoint B2B 49

Execs In The Know

APRIL 10, 2024

Furthermore, it introduces the transformative impact of artificial intelligence (AI) and technology in elevating customer experience strategies, making it an invaluable read for brands looking to foster stronger relationships and drive success.

Customer Feedback 52

Customer Feedback Innovation Artificial Intelligence Social Media 52

Lumoa

OCTOBER 31, 2021

The Lumoa platform has been integrated into Forsta’s world-class experience platform to provide advanced AI-driven analytics to customers seeking to quickly identify the trends and insights that matter the most. Both solutions also support more than 60 international languages.

VOE 83

VOE VOC Unstructured Data Artificial Intelligence 83

Experience Investigators

MAY 7, 2024

Jignesh Shah from Blackhawk Network chimes in on the art of memorable customer feedback, while Lorraine Schumacher, CX Executive Advisor, and Karyn Furstman of CustomersFurst bring us back to basics, reminding us of the importance of fundamental standards in the era of AI.

CX 52

CX Healthcare Actionable Insights AI 52

SurveySensum

MAY 16, 2024

When conducting market research, identifying the right audience to ask your questions is crucial for obtaining accurate and actionable insights. Best Practices for Market Research Questions Writing effective market research questions involves following best practices to ensure clarity, relevance, and actionable insights.

Actionable Insights 52

Actionable Insights Text Analytics Start-ups Customer Satisfaction 52

Lumoa

APRIL 28, 2024

You can even find opportunities for cross-selling, upselling, or personalized promotions by using real-time insights and trends generated by AI. Platform Overview Medallia is a cloud-based CX management software that provides survey features, sentiment analysis, social listening, and AI-powered insights.

Sentiment Analysis 83

Sentiment Analysis Compliance AI Social Media 83

Callminer

JULY 18, 2019

Our ongoing AI webinar series has been full of great audience questions on artificial intelligence, machine learning, and natural language processing. We wanted to highlight some from our most recent How to Use Topic Modeling to Extract Conversational Insights. How is topic modeling different from categories themselves?

Machine Learning 140

Machine Learning ML Artificial Intelligence Actionable Insights 140

DMG Consulting

JANUARY 1, 2024

The need for WEM applications and tools that elevate the CX, engage and empower employees, deliver actionable insights to enterprise managers, and improve contact center quality and productivity has never been greater. WEM is evolving to meet the dynamic needs of artificial intelligence (AI)-enabled enterprises and service functions.

Contact Center 59

Contact Center Artificial Intelligence AI Actionable Insights 59

CSAT.AI

NOVEMBER 17, 2022

AI can monitor and provide quality assurance (QA) analysis for interactions in real time so managers don’t have to do it manually. AI can double check that customer issues were addressed and addressed well. Fewer agents are needed when automated processes are handling some customer needs. is one such solution.

Customer Service 127

Customer Service Sentiment Analysis Contact Center AI 127

Customer Service Life

MARCH 15, 2019

The big challenge is parsing through the data to get actionable insight and NLP is foundational to this work. Hopefully this helps you recognize where AI is actually making a difference as you evaluate tools and technologies in the CX marketplace. The post My Understanding of AI in CX so Far. Things Could Change!

AI 63

AI Machine Learning CX Net Promoter Score 63

Uniphore

JUNE 15, 2021

Through automation and AI, you can harmonize your existing platforms and processes to operate more efficiently and improve satisfaction scores. However, beneath this surface is a wellspring of actionable insights. 3 Ways to Boost FCR and Reduce Customer Churn with AI & RPA. 10 Agent Superpowers. .

CX 162

CX Social Media Contact Center Actionable Insights 162

Comm100

APRIL 2, 2024

– Analyzing Feedback for Actionable Insights: Collecting feedback is only the first step; analyzing this data for actionable insights is where the real improvement begins. Regular engagement also shows customers that their opinions are valued, enhancing their overall perception of your brand.

Customer Satisfaction 93

Customer Satisfaction CRM Actionable Insights Social Media 93

Zendesk

SEPTEMBER 21, 2023

Additional apps added in September: AI Prompt Pro (Support) uses AI to transform complex customer service interactions into concise summaries, and can be activated on-demand or automatically on ticket load– streamlining the response process. They can then review the changes and copy the refined text to update their response.

Hospitality 52

Hospitality Hospitality Sentiment Analysis AI 52

Totango

NOVEMBER 27, 2023

The report also explains that advanced technologies, like AI and machine learning, also enhance the efficiency and impact of CS teams by: Extracting actionable insights from customer data to prompt customer-centric business decisions. Deliver in-app guidance and content aimed at prioritizing user adoption.

B2B 93

B2B ML CRM Customer Relationship Management 93

Zendesk

OCTOBER 7, 2022

Zendesk makes this easier with process automation and AI-powered conversation flows, so you deliver exceptional experiences while remaining profitable. Turn data into actionable insights. To accelerate net retention, you need to be highly attuned to your customers’ needs and exceed their expectations. Energize your agents.

Actionable Insights 52

Actionable Insights Customer Retention AI CX 52

VOZIQ

OCTOBER 17, 2023

Our collection of articles for the m onth highlights the need for leaders to focus on Generative AI to mitigate risks amid ambiguous and volatile market scenarios and prepare for the f uture. It highlights the potential of AI to streamline financial processes, improve forecasting accuracy, and enhance data analytics.

Customer Retention 52

Customer Retention AI Compliance Innovation 52

Intercom

FEBRUARY 27, 2024

At this time of huge AI-driven change for the customer service industry, it’s more important than ever to have accurate insights into the performance of your customer support team and the quality of the service you provide. Ready to embrace the future of customer service? Start a free trial today

AI 52

AI Actionable Insights Customer Service Customer Experience 52

DMG Consulting

AUGUST 10, 2023

This edition of the Report focuses on contact center and service-related uses of interaction analytics (IA) and a growing number of enterprise-wide use cases, as these solutions become more effective at capturing, identifying, and delivering actionable insights into the customer and employee experience.

Contact Center 48

Contact Center Artificial Intelligence AI Actionable Insights 48

ECXO

NOVEMBER 19, 2023

Holistic Customer Metrics for Actionable Insights 6. The role of Aesthetics and Emotion in Design 3. Business Collaboration for Customer-Winning Propositions 4. The Significance of Customer-Centricity 5. Beyond NPS: Advanced Customer Feedback Techniques Who is Prof. Jan-Erik Baars Prof.

Actionable Insights 122

Actionable Insights NPS CX Customer Feedback 122

ECXO

NOVEMBER 9, 2023

Prepare to be inspired and equipped with actionable insights that can truly make a difference. Which is passionate about Conversational AI to empower every person and every organization to achieve more. With clarity and precision, she imparts pivotal concepts and initiates a journey towards sustainable, positive impact.

CX 52

CX CXM Government Contact Center 52

Zendesk

MARCH 7, 2024

Organizations can also lean on AI-powered reviews that speed up the QA process—giving them the feedback they need to improve their processes. For example, workforce managers can use AI-powered WFO tools to forecast optimal staffing needs for agents. All of this, in turn, can enhance customer satisfaction and customer loyalty.

AI 52

AI Customer Satisfaction CX Construction 52

PeopleMetrics

JUNE 26, 2019

The CX space has seen significant movement over the last few years – between multibillion-dollar acquisitions, advancement in AI, and continuously evolving core software, the industry is experiencing a renaissance. Artificial Intelligence (AI) might be useful, but what good is it if it isn’t helping customers feel any better about your brand?

CX 115

CX Net Promoter Score Artificial Intelligence CEM 115

Logicalware

MAY 24, 2023

The rise of artificial intelligence Artificial intelligence (AI) has ushered in a new era for contact centres, propelling them into uncharted territory. AI-powered analytics enable contact centres to extract invaluable insights from customer interactions, fostering continuous improvement and elevating the overall customer experience.

Artificial Intelligence 52

Artificial Intelligence AI Social Media Innovation 52

Lumoa

FEBRUARY 14, 2024

AI and ML will be able to offer customers a degree of personalization they have not yet experienced because of their ability to: Deliver individualistic, personalized experiences by analyzing each customer’s purchasing history, browsing habits, and demographic information Offer 24/7 customer support through AI chatbots and interactive guides.

Customer Experience 83

Customer Experience ML Social Media CX 83