SurveySensum

MARCH 15, 2024

Well, how about I tell you that the whole process of market research can be automated and made simple, saving you a ton of time and energy, and can also help you in customer experience management ? Seamless integrations This tool has direct and seamless integrations with different tools like Outlook and Slack.

Text Analytics 52

Text Analytics NPS Outlook CX 52

Lumoa

SEPTEMBER 11, 2023

Key Metrics There are many metrics that can be used to measure the level of customer service and the quality of the customer experience. Customer effort score (CES), CSAT, and NPS are examples of metrics applicable in either case. Market Trend Data Look out for new customer experience trends sweeping the market.

Customer Experience 83

Customer Experience Net Promoter Score NPS Start-ups 83

Lumoa

SEPTEMBER 11, 2023

Key Metrics There are many metrics that can be used to measure the level of customer service and the quality of the customer experience. Customer effort score (CES), CSAT, and NPS are examples of metrics applicable in either case. Market Trend Data Look out for new customer experience trends sweeping the market.

Customer Experience 83

Customer Experience Net Promoter Score NPS Start-ups 83