article thumbnail

The Definitive Guide to Creating a Standout Customer Experience Strategy Template

Lumoa

But since customer experience has a more broader outlook than customer service, additional data like repeat sales figures and customer retention rate are also taken into consideration. Using Lumoa lets you identify performance gaps and actionable insights in your customer experience strategy.

article thumbnail

The Definitive Guide to Creating a Standout Customer Experience Strategy

Lumoa

But since customer experience has a more broader outlook than customer service, additional data like repeat sales figures and customer retention rate are also taken into consideration. Using Lumoa lets you identify performance gaps and actionable insights in your customer experience strategy.