SurveySensum

OCTOBER 23, 2023

This tool enables users to create unlimited customizable surveys (even with the free version) to gather feedback and track key metrics like NPS, CSAT, SSI, CES, Onboarding, etc. It seamlessly integrates with different tools like Slack, Outlook, Salesforce, etc. which simplifies the workflow. The data analysis is top-notch.

NPS 52

NPS Social Media Text Analytics Outlook 52

SurveySensum

MARCH 15, 2024

It lets you send NPS, CES, CSAT, product, onboarding, and many VOC surveys to your customers. It is a customer experience platform that provides necessary insights into your customer base across different industries like B2B, Fintech, Telecom, etc. Examples of these surveys include NPS, CSAT, CES, SSI, and onboarding.

Text Analytics 52

Text Analytics NPS Outlook CX 52

SurveySensum

NOVEMBER 13, 2023

The tool allows you to create unlimited NPS, CSAT, CES , SSI, Onboarding , and other kinds of surveys, across different industries – Retail, B2B, SaaS, Automotive, and Insurance. It seamlessly integrates with third-party tools like Microsoft Outlook, Slack, Salesforce, HubSpot, etc.

Customer Experience 52

Customer Experience Text Analytics NPS Start-ups 52

SurveySensum

FEBRUARY 14, 2024

Having the right tool is essential as it enables effective collection and utilization of employee feedback, turning it into actionable insights for exceptional employee experience that directly impacts business growth. Easy setup of NPS dashboards for individual departments. Effective contact management via directories.

Close the Loop 52

Close the Loop Start-ups Text Analytics Outlook 52

SugarCRM

FEBRUARY 9, 2023

Churn rate can be used to indicate your company’s long-term outlooks by identifying changes that adversely affect customer retention. Identify customer sentiment indicators, cross-referencing with peer review sites, social media, and Net Promoter Score (NPS), and employ customer advocacy tactics. 7. What to Use Churn Rate for?

Net Promoter Score 26

Net Promoter Score Customer Acquisition Outlook Customer Retention 26

Lumoa

SEPTEMBER 11, 2023

Criteria like your company’s Net Promoter Score (NPS) or Customer Satisfaction Score (CSAT) will give you a fair idea of what customers’ opinions are like. Customer effort score (CES), CSAT, and NPS are examples of metrics applicable in either case.

Customer Experience 83

Customer Experience Net Promoter Score NPS Start-ups 83

Lumoa

SEPTEMBER 11, 2023

Criteria like your company’s Net Promoter Score (NPS) or Customer Satisfaction Score (CSAT) will give you a fair idea of what customers’ opinions are like. Customer effort score (CES), CSAT, and NPS are examples of metrics applicable in either case.

Customer Experience 83

Customer Experience Net Promoter Score NPS Start-ups 83