Actionable Insights Customer Acquisition NPS Outlook 
SurveySensum
SEPTEMBER 11, 2023
This is why SaaS businesses must focus heavily on retaining customers and ensuring that they keep using their products and services. So, the main SaaS KPIs that companies focus on are customer retention , customer acquisition cost, customer lifetime value, and monthly revenue. “ But why measure it?
SugarCRM
FEBRUARY 9, 2023
Churn rate can be used to indicate your company’s long-term outlooks by identifying changes that adversely affect customer retention. A growing customer CLV—entailing a low churn rate—means that customers are happy with your collaboration. Customer acquisition cost (CAC). What to Use Churn Rate for?
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