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Top Conversational AI Statistics and Trends to Follow in 2022

Ameyo Callversations

This is where conversational AI plays a vital role by delivering efficient customer interactions and fast responses to their queries. With the increasing significance of Artificial Intelligence in customer engagement, more businesses are adopting conversational AI. billion by 2026. Chatbots Trends and Future Outlook.

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IVAs: Self-Service Solutions that Work

DMG Consulting

The market is experiencing a major shift from the self-service systems of old—touch-tone-based or speech-enabled interactive voice response systems (IVRs)—to the new generation of conversational artificial intelligence (AI)-based IVAs. IVAs Are Essential for an AI Transformation. Market Outlook for IVAs.