2026 Artificial Intelligence ML Outlook 
DMG Consulting
AUGUST 16, 2022
The market is experiencing a major shift from the self-service systems of old—touch-tone-based or speech-enabled interactive voice response systems (IVRs)—to the new generation of conversational artificial intelligence (AI)-based IVAs. Market Outlook for IVAs. IVAs Are Good for Agents and CX.
Ameyo Callversations
AUGUST 24, 2022
With the increasing significance of Artificial Intelligence in customer engagement, more businesses are adopting conversational AI. billion by 2026. Chatbots Trends and Future Outlook. These efforts are based on a combination of AI, NLP and Machine Learning (ML). But that’s not all of it. per interaction ( CNBC ).
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