Remove 2027 Remove Artificial Intelligence Remove Compliance Remove Innovation
article thumbnail

Voice of the Future: How Speech Analytics is Reshaping CX

MattsenKumar

The Meteoric Rise of Speech Analytics The gradual rise in customer expectations has driven businesses to invest in innovation like Speech Analytics lately. Reinforcing Compliance and Quality Measures Non-compliance can be costly in regulated industries. billion in 2027 at a compound annual growth rate (CAGR) of 17.3

CX 52
article thumbnail

Unlocking the Potential of Hosted Telephony System

Hodusoft

The innovation of a hosted telephony system marked a huge breakthrough in the telecom sector and soon the public switched telephone network ( PSTN ) made way for the hosted IP PBX system (or cloud-based Internet Protocol Private Branch Exchange system). We can’t imagine what our lives would be like without a telephone.