Execs In The Know
FEBRUARY 5, 2024
Hyper-Automation is Revolutionizing BPO Operations Hyper-automation takes automation a step further by integrating multiple advanced technologies and platforms, such as artificial intelligence (AI), machine learning (ML), and robotic process automation (RPA), to optimize as many business processes as possible across a company.
Ameyo Callversations
NOVEMBER 16, 2021
Innovative technologies like ML, Intelligent Automation, and Contact Center AI are helping businesses thrive and succeed in a post-pandemic world. A report predicts that the AI market size will reach US$ 270 billion by the end of 2027. The Future of AI in CX.
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DMG Consulting
AUGUST 10, 2023
IA vendors are investing in artificial intelligence (AI) technologies to provide advanced offerings that more effectively identify customer intents, provide real-time guidance (RTG) to agents, predict customer satisfaction and propensities, automatically evaluate interaction quality, and much more.
Hodusoft
MAY 24, 2023
The advancements in artificial intelligence (AI), 5G, and quantum computing have altered the digital landscape for good. The industry is projected to reach USD 496 billion by 2027. billion by 2027. percent between 2022 and 2027. The rapid digital transformation will revolutionize every possible industry.
MattsenKumar
SEPTEMBER 21, 2023
The Meteoric Rise of Speech Analytics The gradual rise in customer expectations has driven businesses to invest in innovation like Speech Analytics lately. billion in 2027 at a compound annual growth rate (CAGR) of 17.3 Decoding Speech Analytics In its essence, Speech Analytics converts customer conversations into actionable insights.
SugarCRM
FEBRUARY 28, 2022
CRM is a multi-billion-dollar industry estimated to reach a by 2027. Through extensive innovation, Sugar has differentiated itself from traditional CRMs. CRM solutions are now considered an essential investment for delivering excellent customer experiences in the long term.
Hodusoft
DECEMBER 13, 2023
The innovation of a hosted telephony system marked a huge breakthrough in the telecom sector and soon the public switched telephone network ( PSTN ) made way for the hosted IP PBX system (or cloud-based Internet Protocol Private Branch Exchange system). We can’t imagine what our lives would be like without a telephone.
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