Execs In The Know

FEBRUARY 5, 2024

Hyper-Automation is Revolutionizing BPO Operations Hyper-automation takes automation a step further by integrating multiple advanced technologies and platforms, such as artificial intelligence (AI), machine learning (ML), and robotic process automation (RPA), to optimize as many business processes as possible across a company.

Healthcare 59

Healthcare Sentiment Analysis Artificial Intelligence ML 59

MattsenKumar

SEPTEMBER 21, 2023

The Meteoric Rise of Speech Analytics The gradual rise in customer expectations has driven businesses to invest in innovation like Speech Analytics lately. billion in 2027 at a compound annual growth rate (CAGR) of 17.3 Decoding Speech Analytics In its essence, Speech Analytics converts customer conversations into actionable insights.

CX 52

CX Non-Profits Sentiment Analysis Artificial Intelligence 52

Hodusoft

JANUARY 10, 2024

That’s why it’s not surprising to see that the hosted PBX market size exceeded USD 5 billion in 2020 and is poised to grow at over 12% CAGR between 2021 and 2027. This innovative approach to telephony is rapidly gaining traction among hosted service providers and the hosted PBX industry is witnessing a boom.

Sentiment Analysis 52

Sentiment Analysis Artificial Intelligence Customer Satisfaction Technology 52