2028 CRM Customer Relationship Management Omnichannel 
Hodusoft
MAY 17, 2024
million by 2028. In a sophisticated call center or contact center, whenever an agent receives a call they are able to see relevant customer information on their screen at the very same moment. Omnichannel CTI Omnichannel CTI seamlessly integrates various communication channels into a unified interface or platform.
Hodusoft
MARCH 3, 2022
between 2021-2028 as per Grand View Research. Such data helps you as a business better train your agents, fine-tune your services, and expand your customer base by making data-backed relevant strategies. It helps any agent (even if it is a new hire) to access complete customer history at one place. SMS software integration too.
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