Aquire

JANUARY 6, 2022

percent from 2021 to 2028, and reach a whopping $24.4 billion by 2028, according to Meticulous Research. To make sure video chat works well as a customer service tool, consider the following best practices: Aim for omnichannel. For example, you may need to integrate with your CRM, or ticketing software. billion by 2027.

Customer Service 98

Customer Service Social Media Technology Technology 98

Hodusoft

NOVEMBER 22, 2023

Increase ROI of BPO with Omnichannel Contact Center Software Excellent customer service is just as important as excellent marketing efforts. One such tool is omnichannel contact center software. In this blog post, we will delve into the role of omnichannel contact center software in increasing the ROI of BPOs.

Contact Center 52

Contact Center Omnichannel Compliance Social Media 52

Hodusoft

MARCH 21, 2024

from 2021 to 2028. HoduSoft offers HoduCC- Omnichannel CX Suite, designed to enhance BPO operations. HoduSoft Presents HoduCC-Omnichannel CX Suite for BPOs As mentioned above, HoduSoft offers various innovative solutions, empowering BPOs to overcome their key challenges and flourish in today’s competitive environment.

Omnichannel 52

Omnichannel Contact Center Social Media Data Entry 52

Hodusoft

MARCH 3, 2022

between 2021-2028 as per Grand View Research. Agents should have easy access to data from other software such as CRM (Customer Relationship Management) to understand the customer journey with your business so far. Omnichannel support: Convenience is above everything else for the new-age customer. SMS software integration too.

E-commerce 52

E-commerce Social Media Omnichannel Healthcare 52