Hodusoft

NOVEMBER 22, 2023

Increase ROI of BPO with Omnichannel Contact Center Software Excellent customer service is just as important as excellent marketing efforts. One such tool is omnichannel contact center software. In this blog post, we will delve into the role of omnichannel contact center software in increasing the ROI of BPOs.

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Contact Center Omnichannel Compliance Social Media 52

Hodusoft

MARCH 21, 2024

from 2021 to 2028. HoduSoft offers HoduCC- Omnichannel CX Suite, designed to enhance BPO operations. Globally, the BPO industry plays a pivotal role in driving efficiency, agility, and competitiveness thanks to its resilience, adaptability, and focus on innovation. billion in 2019 and is expected to grow at a CAGR of 7.4%

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Omnichannel Contact Center Social Media Data Entry 52

Hodusoft

MAY 17, 2024

Lucent and IBM played significant roles, but startups like ZTEL also contributed innovative solutions. In the present time, CTI technology has evolved from proprietary to standardized solutions as both software and hardware innovations shape its development. million by 2028. percent from USD 2071.7 million in 2022 to USD 5547.4

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Contact Center CRM Compliance Customer Relationship Management 52

Aquire

JANUARY 6, 2022

percent from 2021 to 2028, and reach a whopping $24.4 billion by 2028, according to Meticulous Research. To make sure video chat works well as a customer service tool, consider the following best practices: Aim for omnichannel. For example, you may need to integrate with your CRM, or ticketing software. billion by 2027.

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Customer Service Social Media Technology Technology 98