article thumbnail

7 Common Mistakes to Avoid When Creating Retail Surveys

SurveySensum

users by 2028. This retail customer feedback platform offers you help in gathering data in real time with NPS, CSAT, and CES surveys. Neglecting Mobile-Friendliness According to a statistics report on “Smartphone Mobile Network Subscription Worldwide” by Statista , in 2022, the number of smartphone users reached 6.6

article thumbnail

7 Common Mistakes to Avoid When Creating Retail Surveys

SurveySensum

users by 2028. This customer feedback platform offers you help in gathering data in real time with NPS, CSAT, and CES surveys. Neglecting Mobile-Friendliness According to a statistics report on “Smartphone Mobile Network Subscription Worldwide” by Statista , in 2022, the number of smartphone users reached 6.6

article thumbnail

Improve Customer Satisfaction: 20 Strategies to Start Using Today

Aquire

Some key KPIs to consider include: Customer Satisfaction Score (CSAT) Net Promoter Score (NPS) Customer retention rate Conversion rate Average resolution time. percent from 2021 to 2028. That way, you can make decisions based on real insights rather than instinct or intuition. . Test first, change later.