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Beyond Wi-Fi: How cellular meets in-store connectivity demands of customers and digitally transformed retailers

Customer Think

trillion by 2028. Two years after the pandemic, brick-and-mortar shopping is back in business. Last year, offline retailer stores experienced a very healthy 6% growth, and Forrester now predicts that offline retail sales in the U.S. will reach $4.2 With physical retail back, stores are becoming very different from what they once were.

Retail 52
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Generation X: What Makes This Awesome Generation Different and Valuable

CSAT.AI

Gen X is set to outnumber Boomers by 2028 and already make up 62% worldwide business leaders. Diversity, inclusion, racial justice and gender equality also factor into many of their purchasing decisions. Brands benefit from transparent, authentic and realistic presentation when connecting with Gen X.

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Customer Service Video Chat: The Ultimate Guide

Aquire

percent from 2021 to 2028, and reach a whopping $24.4 billion by 2028, according to Meticulous Research. It’s already gained huge traction, but it’s set to get even more popular. The video conferencing market is expected to grow at a compound annual growth rate of 15.5 billion by 2027.

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Bad Bot vs Good Customer Service

CSAT.AI

through 2028. Chat Bot Evolution. Bots are here to stay. In 2020 the estimated value of the chatbot market worldwide was already 430.9 million USD with yearly compound growth expected to be 24.9% There is a bot for almost everything now. As funny as some bot fails are, a bad bot poses a threat to your company’s reputation when it fails.

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10 Effective Ways to Reduce Costs in Your BPO Contact Center

Hodusoft

million by 2028; it is likely to record a CAGR of 7.5% from 2023 to 2028. BPOs offer a comprehensive range of services, including but not limited to customer support and sales. As per a report , the customer care BPO market is estimated to rise from US$22,598.82 million in 2022 to US$34, 570.73

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The Ecommerce Chatbot: How They Work and How to Create One

Aquire

The chatbot market is expected to grow nearly 25 percent by 2028 thanks to enterprise business use. Chat transcripts and surveys provide data to better understand your customers’ queries and pain points. That way, you can identify areas to improve your customer experience. . Common ecommerce chatbot use cases.

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33 Chatbot Statistics and Trends to Watch in 2022

Aquire

percent from 2021 to 2028. By 2022, 70 percent of white-collar workers will interact with conversational platforms daily. Gartner ). The global chatbot market size was estimated at $430.9 million in 2020 and is expected to expand at a compound annual growth rate (CAGR) of 24.9 GrandView Research ). Juniper Research ).