CX Futurism Customer Service Buzz
CSAT.AI
JANUARY 22, 2020
Sas sponsored the study “ Experience 2030: The Future of Customer Experience.” ” The study showed between 53% and 83% of brands investing in AI, holographic and/or AR/VR tools to improve CX. Another area of investment: customer journey mapping. CX futurism isn’t just a buzz word.
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