Customer Service Job Projections and New Bureau of Labor Statistics Report
CSAT.AI
AUGUST 31, 2022
The BLS Occupational Outlook Handbook projects little change in hiring for customer service agents from 2020 through 2030. There’s room for a hybrid approach too blending AI tools, like CSAT.AI , with live agents. Customer Service Growth Projections. Having the right tools makes the agent job easier and reduces churn.
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