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Everything You Need to Know About Contact Center as a Service (CCaaS)

Hodusoft

billion by 2030. Omnichannel experience The omnichannel experience that CCaaS solutions provide is one of the strongest USPs of this technology. Call recording Call recording functionality allows businesses to capture and store customer interactions for quality assurance, compliance, and training purposes.

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What is Multi-tenant PBX and Why Should You Use a Multi-Tenant PBX?

Hodusoft

The global market share of unified communications solutions is expected to witness a whopping growth of 18% CAGR between 2022 and 2030. Multi-tenant PBX system comes with multiple security compliances. Multi-tenant IP PBX software is an intrinsic aspect of the new-age business communications solution.