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Everything You Need to Know About Contact Center as a Service (CCaaS)

Hodusoft

billion by 2030. Call recording Call recording functionality allows businesses to capture and store customer interactions for quality assurance, compliance, and training purposes. CRM integration Integration with Customer Relationship Management (CRM) systems enables agents to access customer information seamlessly during interactions.

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How Multi-Tenant PBX Systems Are Useful for UCaaS Service Providers

Hodusoft

As per a GlobeNewswire report , the multi-tenant UCaaS market is projected to grow almost 20 percent through 2030 because of the rapid adoption of remote working. The ability to enforce compliance and privacy measures across multiple tenants simplifies the management of regulatory requirements.

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What is Multi-tenant PBX and Why Should You Use a Multi-Tenant PBX?

Hodusoft

The global market share of unified communications solutions is expected to witness a whopping growth of 18% CAGR between 2022 and 2030. Multi-tenant PBX system comes with multiple security compliances. Multi-tenant IP PBX software is an intrinsic aspect of the new-age business communications solution.

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How to Conduct New Employee Training: Tips and Strategies

ProProfs

By 2030, there will be a global human talent shortage to the tune of over 85 million people, which is roughly equivalent to Germany’s population. Equally important is that such programs are effective in educating new employees about workplace safety and security as a compliance requirement. Where does this lead us to? Job Rotation.