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Everything You Need to Know About Contact Center as a Service (CCaaS)

Hodusoft

billion by 2030. So, let’s dive right in and know more about the technology in detail. As the name suggests, the technology allows businesses to use a remotely all-in-one hosted and cloud-based set-up service for customer interactions. What is CCaaS? What is CCaaS? CCaaS is the acronym for Contact Center as a Service.

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What is Multi-tenant PBX and Why Should You Use a Multi-Tenant PBX?

Hodusoft

The global market share of unified communications solutions is expected to witness a whopping growth of 18% CAGR between 2022 and 2030. A multi-tenant PBX is a modern PBX (private branch exchange) system that utilizes VoIP technology and is designed to support multiple tenants, on a single platform. What is multi-tenant PBX?