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6 Reasons Why EdTech Companies Should Invest in eLearning Localization

MattsenKumar

EdTech firms are beginning to recognize this and are taking steps to ensure their technology can meet the needs of a diverse range of learners. One of the most effective ways to do this is through the localization of educational technology or eLearning localization. billion by 2030, witnessing a CAGR of 17.5%

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Optimizing Customer Support in the Financial Sector: How BPO Contact Centers Can Add Value

Hodusoft

billion by 2030. Cost-Effective Solutions “Technology makes things faster and more cost-effective.” What English author John Philips said for technology tools in general could be said for contact center software in particular. By doing so, the technological tools enhance employee productivity and customer experience.

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Everything You Need to Know About Contact Center as a Service (CCaaS)

Hodusoft

billion by 2030. So, let’s dive right in and know more about the technology in detail. As the name suggests, the technology allows businesses to use a remotely all-in-one hosted and cloud-based set-up service for customer interactions. What is CCaaS? What is CCaaS? CCaaS is the acronym for Contact Center as a Service.

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How Will AI Change the Future of Sales and Marketing?

SugarCRM

trillion to the global economy by 2030. Sales compliance. Instead of risking human error, AI can handle the complex challenges of managing compliance to mitigate risk across the value chain. Yet, only a small percentage of companies own AI solutions—and even fewer use them regularly. Augmented reality (AR).

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What is Multi-tenant PBX and Why Should You Use a Multi-Tenant PBX?

Hodusoft

The global market share of unified communications solutions is expected to witness a whopping growth of 18% CAGR between 2022 and 2030. A multi-tenant PBX is a modern PBX (private branch exchange) system that utilizes VoIP technology and is designed to support multiple tenants, on a single platform. What is multi-tenant PBX?

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2023 in review: Highlights from this year’s best conversations

Intercom

While AI technology will certainly continue to advance and improve, it’s unlikely that we’ll ever see a situation like the HAL 9000, at least in the sense of a machine becoming conscious and having its own motivations and desires. Technologies like Fin are really opening up new opportunities around how you think about the customer journey.

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