Hodusoft

MARCH 13, 2024

Optimizing Customer Support in the Financial Sector: How BPO Contact Centers Can Add Value In the present age, financial institutions are grappling with a wide range of challenges. billion by 2030. BPO contact centers are equipped with specialized knowledge in financial products and services. percent from USD 90.57

Contact Center 52

Contact Center Compliance Social Media AI 52

Hodusoft

JANUARY 3, 2024

Everything You Need to Know About Contact Center as a Service (CCaaS) The introduction of Contact Center as a Service (CCaaS) heralded the beginning of a new era. billion by 2030. So, let’s dive right in and know more about the technology in detail. CCaaS is the acronym for Contact Center as a Service.

Contact Center 59

Contact Center Omnichannel Start-ups CRM 59

Intercom

DECEMBER 14, 2023

While AI technology will certainly continue to advance and improve, it’s unlikely that we’ll ever see a situation like the HAL 9000, at least in the sense of a machine becoming conscious and having its own motivations and desires. Technologies like Fin are really opening up new opportunities around how you think about the customer journey.

AI 98

AI Start-ups Legal Technology 98