2030 Customer Expectations Customer Experience Management Customer Feedback 
Lumoa
SEPTEMBER 30, 2022
So much so, that 4 out of 5 customers expect to see more self-service options from financial institutions. Thus, having functional self-service channels that provide value to customers is also critical for a positive experience. . The revenue of the banking AI industry will exceed 64 billion US dollars by 2030. .
Steven Van Belleghem
APRIL 6, 2020
Nienke is a Customer Experience Management expert and an international keynote speaker. For me, the question of Corona’s impact on customer experience has two lenses. First, the outside-in perspective, that of customer perception. All of a sudden, the future starts the day after COVID-19 and not beyond 2030.
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