2030 Customer Expectations Innovation Voice of the Customer 
SurveySensum
JULY 20, 2023
The issues could be – declining product or service quality, lack of innovation or outdated offerings, unfavorable customer service experiences, or uncompetitive pricing compared to alternatives. By asking customers about the challenges they are facing while shopping from you. And how popular were they in the 90s?
Steven Van Belleghem
APRIL 6, 2020
Brian is Global Innovation Evangelist at Salesforce, a global keynote speaker and 8-time best-selling author. What will customer experience look like in a post-Corona world? To answer that question requires first answering another one: what will the customer look like by then? Brian Solis. We need to get back to basics.
Expert insights. Personalized for you.
52 
Let's personalize your content