2031 Customer Retention Customer Satisfaction Engineering 
Hodusoft
APRIL 12, 2023
By leveraging omnichannel contact center software, insurers can provide customized services to their customers. Improved customer satisfaction The above-mentioned Accenture study found when insurers provide customized services the customer retention rate is 81 percent.
Hodusoft
AUGUST 16, 2023
billion by 2031. This level of customization enhances their business’s credibility and professionalism, which can enhance their brand identity in a competitive market. Advanced call analytics and reporting “Information is the oil of the 21st century, and analytics is the combustion engine.” percent from USD 20.19
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