Actionable Insights AI Data Mining Touchpoint 
ClearAction
JUNE 25, 2023
Since AI is based on what’s already out there, by definition, AI CX learning is going to be misleading. Artificial intelligence (AI) is a top topic in customer experience management. Even if AI pulls wisdom from the sources recommended above, AI is unable to determine what’s actually wisest.
ClearAction
JULY 11, 2023
A customer’s experience includes a lot that is beyond touchpoints. Technologies exist to manage it, and you’ll get tremendous insights that aren’t available otherwise. Your AI/ML/big data is grossly incomplete without mining Customer Service calls. 2) Stop Undervaluing Customer Service!
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