Remove Actionable Insights Remove B2B Remove Text Analytics Remove Unstructured Data
article thumbnail

Not Another Word Cloud—Please!

InteractionMetrics

Colvin cites Marc Stein, Senior VP at Dell Technologies, who says, “The real gem and actionable insights (from the Net Promoter question) come from the verbatim transcripts.” While unstructured data like this may appear to defy quantification, that’s not actually the case. AI-based Text Analytics.