Actionable Insights Customer Experience Management Customer-Centric Organization Innovation 
PeopleMetrics
OCTOBER 25, 2017
Forrester’s Customer Experience Council 2017 member survey shows that 79% of all respondents believe that measuring customer experience is a top priority. Market research shows that the Customer Experience Management (CEM) market is estimated to grow from USD 5.06 Billion in 2016 USD 13.18
SurveySensum
SEPTEMBER 14, 2020
Build a customer-centric organization from top to bottom and ensure that they adopt a digital-first approach. . Also, restructure the team or reallocate the resources as per the customer demands. Use innovative technologies. The customer’s expectations are high! And how efficiently?
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