Actionable Insights Customer Experience Management Customer-Centric Organization Maine 
PeopleMetrics
OCTOBER 25, 2017
Forrester’s Customer Experience Council 2017 member survey shows that 79% of all respondents believe that measuring customer experience is a top priority. Market research shows that the Customer Experience Management (CEM) market is estimated to grow from USD 5.06 Billion in 2016 USD 13.18
SurveySensum
SEPTEMBER 14, 2020
It’s their job to keep the customer happy. Anna Muchnik, Digital Marketing Manager at Itransition says, “Empathy and emotional intelligence are now the main differentiators when it comes to competition for employees and customers alike. Also, restructure the team or reallocate the resources as per the customer demands.
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