22 Customer Service Experts Reveal How Call Center Reps Should Address Complaints About Bad Customer Service
Callminer
JULY 30, 2020
Eureka Alert provides real-time insights while calls are still in progress, helping agents to de-escalate emerging issues to proactively prevent formal complaints. The #1 reason these customers switch brands is that they feel underappreciated and don’t believe the company cares about them.
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