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It’s A Wrap — Part 2: More Great Insights from Clearwater, FL

Execs In The Know

As covered in last week’s keynote-focused blog post , Customer Response Summit (CRS) Clearwater, Florida was a recent wrap (March 28–30, 2022). Key CX Performance Benchmarks: Using Data to Transform Agent Action into Operational ROI. Transformations need to start with the idea of increasing customer satisfaction.

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What is Customer Journey Analytics?

Execs In The Know

Because the customer journey doesn’t end with the purchase, customer analytics solutions go past the point of purchase to monitor and analyze behavior through customer service interactions and beyond. Benefits of Customer Journey Analytics.