22 Customer Service Experts Reveal How Call Center Reps Should Address Complaints About Bad Customer Service
Callminer
JULY 30, 2020
Speech analytics solutions like CallMiner Eureka help to improve the customer experience by consolidating intelligence from not only what was said, but how it was said, along with intent and emotional intelligence to provide actionable insights quickly. Start tossing out suggestions to solve the problem. Jesse Silkoff.
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