Actionable Insights Customer Satisfaction Gaming Scorecard 
SurveySensum
JANUARY 9, 2024
More than 90% of customers are likely to make repeat purchases from companies that provide excellent customer service. Furthermore, 86% of customers are willing to pay more to receive a better customer experience. Now, to understand and improve customer satisfaction, what metric do businesses measure?
PeopleMetrics
OCTOBER 25, 2017
Whether you’re an advanced scorecard-driven enterprise or just beginning to think about CX, the most important thing to do is to start actively listening and measuring your customers’ feedback. Time to set new customer experience goals. Draw new actionable insights at scale. Warm ups are over, it’s game time.
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