Revealed: How to Use Data to Transform Agent Actions into Operational ROI
Execs In The Know
APRIL 29, 2022
Most consumers report that they are expecting the global health crisis to kickstart business improvements and innovation and accelerate digitization, while overall they are looking for a cohesive, safe, and customized experience. 26% of cases require 5 or more human touchpoints. 10% of cases require 11 or more interactions to resolve.
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