Execs In The Know

MARCH 13, 2023

It is the world’s largest car sharing marketplace and has been named Fast Company’s 10 Most Innovative Companies in Transportation. Turo is a car sharing app that allows car owners to rent out their vehicles to people in need of transportation. It’s like Airbnb, but for cars. What Is Turo?

Transportation 88

Transportation Non-Profits Sports Hospitality 88

SurveySensum

DECEMBER 29, 2023

Embrace Data-Centric Approaches Centralizing and meticulously analyzing data harvested from diverse touchpoints across healthcare operations serves as the linchpin of informed decision-making. 7 Best Practices for Exceptional Patient Experience 1.

Healthcare 52

Healthcare Artificial Intelligence Text Analytics Innovation 52

Zendesk

OCTOBER 20, 2023

Outline your customer journey map A customer journey map is a visual representation of every touchpoint throughout the customer lifecycle and the customer sentiment along the way. Document customer service workflows and processes A customer service workflow is a sequence of actions for a particular task from initiation to completion.

Customer Service 52

Customer Service Customer Journey Map B2C B2B 52

SurveySensum

OCTOBER 4, 2023

Feature Requirements List and prioritize features essential such as customized surveys for vehicle-specific feedback, integration with CRM systems for improved customer relationship management, and multichannel collection to reach customers via various touchpoints. Let’s dive into each tool here. The following are its best features.

Customer Feedback 52

Customer Feedback Sentiment Analysis Text Analytics CRM 52

Lumoa

APRIL 28, 2024

In your CX platform dashboard, you can see how your customers behave across all touchpoints and can personalize your interactions with them based on their behavior and preferences. You can even find opportunities for cross-selling, upselling, or personalized promotions by using real-time insights and trends generated by AI.

Sentiment Analysis 83

Sentiment Analysis Compliance AI Social Media 83

SugarCRM

MAY 5, 2022

At the same time, innovations such as no-code/low-code user interfaces are poised to reduce the time, cost, and technical expertise typically required to get AI up and running. Its data-driven ability can help predict future customer churn and trigger proactive actions to retain customers. Things to Look Out For.

AI 49

AI CRM Touchpoint B2B 49

SugarCRM

AUGUST 25, 2022

Even if organizations have the required information, many do not effectively share it across teams, leaving insights trapped in inefficient organizational silos. This will provide a better context for teams to take action earlier and allows for personalizing interactions and optimizing experiences to boost revenue.

CRM 26

CRM AI Actionable Insights Sales 26

SurveySensum

JULY 25, 2023

So, before you hit that send button, make sure you do customer segmentation to ensure that your B2B survey reaches the right individuals, giving you meaningful responses and actionable insights. Their CX team understood that these questions could reveal hidden pain points and innovative ideas from their customers.

B2B 52

B2B Text Analytics Customer Survey Customer Satisfaction 52

SugarCRM

SEPTEMBER 22, 2022

Step 2: Use CX Shortfalls to Guide Corrective Actions. Customer flight is a symptom of an organization’s inability to provide a compelling, consistent, and personalized CX across all customer touchpoints and throughout the customer lifecycle. Step 4: Make Technology Easier to Use. The Time to Improve Customer Retention is Now.

Artificial Intelligence 26

Artificial Intelligence Customer Experience CRM Actionable Insights 26

SurveySensum

JANUARY 12, 2024

This article aims to provide actionable insights into humanizing customer feedback processes. Create Customer Journey Maps for Seamless Experiences Develop comprehensive customer journey maps to understand touchpoints and pain points.

Customer Feedback 52

Customer Feedback Customer Journey Map Social Media Sentiment Analysis 52

PeopleMetrics

DECEMBER 12, 2017

While CRMs essentially capture transactional sales data and record details about a customer or account, they do not inherently reveal the customers' true sentiment and perceptions when interacting with your brand at different touchpoints.

CEM 84

CEM CRM Customer Relationship Management VOC 84

SurveySensum

MARCH 20, 2024

From launching industry-specific surveys to real-time text analysis to a closed-loop ticketing system, the tool packs a strong punch when it comes to extracting actionable insights, taking action in time, and boosting the overall customer experience while driving the CX-driven ROI. The tool has taken CXM a step beyond.

Customer Experience Management 52

Customer Experience Management CXM Customer Experience Text Analytics 52

SurveySensum

NOVEMBER 11, 2021

It provides the technology to create and share surveys, set up notifications to close the loop, analyze the data with real-time journey-based dashboards, and understand verbatims with Text & Sentiment analysis to prioritize actions. Moreover, their teams will help you with WHEN to launch WHICH survey at WHICH touchpoint.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Close the Loop Machine Learning 52

SurveySensum

JUNE 29, 2023

Anticipating Future Needs Analyzing your customer needs and market trends helps you stay ahead and develop innovative products and strategies. Create a Seamless Customer Journey: Ensure a smooth and positive experience at every touchpoint. By doing these, you can see a direct boost in customer satisfaction.

Customer Satisfaction 52

Customer Satisfaction Social Media Customer Relationship Customer Retention 52

SurveySensum

SEPTEMBER 13, 2023

In the dynamic landscape of B2B manufacturing, where innovation is the lifeblood of progress, the power of customer feedback cannot be overstated. 5) InMoment Customized Surveys Real-Time Insights Comprehensive Reporting Multi-Channel Feedback None Contact InMoment 4.7 (5) user/month 4.4 (5)

Manufacturing 52

Manufacturing B2B NPS Compliance 52

SurveySensum

SEPTEMBER 14, 2020

Use innovative technologies. Serve digital CX with new innovative technologies such as AI chatbots, intuitive applications, quick sentiment feedback with NLP, text and sentiment analysis, comprehensive CX platforms, and more. . For all the insightful feedback that you receive, review it. Or is there anything more you should do.

Customer Experience 59

Customer Experience Sentiment Analysis Social Media CX Transformation 59

Qualtrics

DECEMBER 2, 2020

Learn three innovative ways to approach employee listening. Next, consume and analyze employee data, pulling out actionable insights and learnings. Make team members aware of their responsibility and accountability for providing ongoing feedback as well as taking action on the areas within their control.

Technology 26

Technology Technology Start-ups Actionable Insights 26

SugarCRM

AUGUST 19, 2019

Companies where there’s an established culture of innovation or newcomers with a more modern mindset are going to find it easier to adopt new ways of working than established businesses with a longstanding legacy to navigate. Of course, some businesses adapt faster than others. How easy was it to place an order? Was it trackable?

Manufacturing 20

Manufacturing Sales Predictive Analytics CRM 20

Qualtrics

APRIL 17, 2021

Instead, there will be heightened focus on how to enhance productivity and collaboration, and drive culture and innovation to accommodate individual styles and personalities – as well as team dynamics. Employees also interact with technology at myriad touchpoints during their lifecycle with an organization. This includes: Onboarding.

Artificial Intelligence 26

Artificial Intelligence Technology Technology Start-ups 26

Qualtrics

APRIL 17, 2021

Instead, there will be heightened focus on how to enhance productivity and collaboration, and drive culture and innovation to accommodate individual styles and personalities – as well as team dynamics. Employees also interact with technology at myriad touchpoints during their lifecycle with an organization. This includes: Onboarding.

Artificial Intelligence 26

Artificial Intelligence Technology Technology Start-ups 26

Callminer

FEBRUARY 27, 2019

Focus on gathering ‘actionable insights.’. Many companies face the issue of gathering lots of customer data but don’t know how to actually derive actionable, meaningful insights from it. To make sense of your customer data, getting actionable insights is essential. Create an official ‘customer journey map’.

Voice of the Customer 174

Voice of the Customer VOC Mystery Shopping Social Media 174

ECXO

JULY 26, 2023

Our focus in this article is on leveraging real-time customer data to provide richer, meaningful end-to-end customer experiences at every touchpoint. Insights on identity, interactions, behaviour and attitudes that help you identify, and predict, CX issues and opportunities. That’s a lot to think about for now.

Predictive Analytics 98

Predictive Analytics Education Touchpoint CX 98

SurveySensum

DECEMBER 11, 2023

Omnichannel analytics refers to the practice of collecting, analyzing, and interpreting customer feedback and data from various channels and touchpoints across the customer journey. Identify touchpoints where customers switch between channels and analyze the potential friction points. Conclusion What is Omnichannel Analytics?

Omnichannel 52

Omnichannel Social Media Touchpoint Text Analytics 52

SugarCRM

APRIL 14, 2022

Clare shares her thoughts on addressing lead and revenue generation: “By marrying artificial intelligence (AI) innovations with customer intent data, organizations can take sales and marketing efforts to the next level and at scale. This marriage of insights creates a powerful data relationship. Closing Thoughts.

Business Growth 48

Business Growth Artificial Intelligence ML CRM 48

SugarCRM

NOVEMBER 19, 2019

Most businesses focus highly on marketing and look for innovative ways to increase ROI through marketing automation platforms. Does your team juggle different marketing platforms to identify customer touchpoints and leverage each one of them? This provides actionable insights about your customers, and adds inbound intelligence.

Social Media 20

Social Media CRM Touchpoint Actionable Insights 20

Qualtrics

JUNE 23, 2020

That’s what XM is all about; it’s a discipline that enables organizations to continuously learn (how people are thinking and feeling), propagate insights (to the right people in the right form at the right time), and rapidly adapt (to an increasing flow of actionable insights).

Retail 26

Retail Healthcare Actionable Insights Touchpoint 26

Sprinklr

JULY 22, 2021

Point solution chaos: Different point solutions for different customer touchpoints create siloed feedback, disjointed insights, and less synergy between teams. Step 2: Understand intent to create quick and actionable insights. Step 3: Take action seamlessly across your organization to delight customers.

Unstructured Data 98

Unstructured Data Social Media Actionable Insights Artificial Intelligence 98

Qualtrics

JULY 15, 2020

Or look at Intel – B2B buyers depend on the chipset manufacturer not just for innovation that powers their products, but to make sure those products can serve up amazing experiences based on context, data, and personalization. It’s not about operational data, it’s about actionable insights.

Manufacturing 26

Manufacturing Innovation Actionable Insights Entertainment 26

Confirmit

MAY 29, 2018

Measure your customers’ satisfaction at different touchpoints across the customer journey, and across your various products and/or services. Take action, at a tactical and strategic level, in order to use the Voice of the Customer to make improvements. The Business Debate with Claire Sporton, SVP, CX Innovation, Confirmit.

Voice of the Customer 40

Voice of the Customer VOC Net Promoter Score Customer Journey Map 40

Qualtrics

APRIL 14, 2021

The business decided to innovate and be creative about how it managed the views of its customers and company performance. Business leaders began to visualize data from touchpoints across the customer journey for its largest customers. The company’s 100 brands support structures ranging from schools to sports arenas.

B2B 26

B2B Close the Loop CX B2C 26