Lumoa

APRIL 28, 2024

In your CX platform dashboard, you can see how your customers behave across all touchpoints and can personalize your interactions with them based on their behavior and preferences. You can even find opportunities for cross-selling, upselling, or personalized promotions by using real-time insights and trends generated by AI.

Sentiment Analysis 83

Sentiment Analysis Compliance AI Social Media 83

MattsenKumar

SEPTEMBER 21, 2023

It’s the culmination of every interaction, touchpoint, and customer engagement with a brand. The Meteoric Rise of Speech Analytics The gradual rise in customer expectations has driven businesses to invest in innovation like Speech Analytics lately. It protects customer details from being misused by cybercriminals. percent.

CX 52

CX Non-Profits Sentiment Analysis Artificial Intelligence 52

SurveySensum

OCTOBER 4, 2023

Feature Requirements List and prioritize features essential such as customized surveys for vehicle-specific feedback, integration with CRM systems for improved customer relationship management, and multichannel collection to reach customers via various touchpoints. Let’s dive into each tool here. The following are its best features.

Customer Feedback 52

Customer Feedback Sentiment Analysis Text Analytics CRM 52

SurveySensum

NOVEMBER 11, 2021

It provides the technology to create and share surveys, set up notifications to close the loop, analyze the data with real-time journey-based dashboards, and understand verbatims with Text & Sentiment analysis to prioritize actions. Moreover, their teams will help you with WHEN to launch WHICH survey at WHICH touchpoint.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Close the Loop Machine Learning 52

SurveySensum

SEPTEMBER 14, 2020

Use innovative technologies. Serve digital CX with new innovative technologies such as AI chatbots, intuitive applications, quick sentiment feedback with NLP, text and sentiment analysis, comprehensive CX platforms, and more. . For all the insightful feedback that you receive, review it.

Customer Experience 59

Customer Experience Sentiment Analysis Social Media CX Transformation 59

SurveySensum

JANUARY 12, 2024

This article aims to provide actionable insights into humanizing customer feedback processes. It explores strategies that capture the essence of customer sentiments, foster a genuine connection, and elevate the CX game in an era where authenticity and personalized engagement are the keys to success.

Customer Feedback 52

Customer Feedback Customer Journey Map Social Media Sentiment Analysis 52