Callminer

FEBRUARY 27, 2019

Voice of the Customer (VoC) is a type of market research which aims to better understand current and prospective customers. Essentially, the process of finding the voice of the customer can be done a number of ways, using many different methods. Conduct in-depth customer interviews. Aim to be anticipatory.

Voice of the Customer 174

Voice of the Customer VOC Mystery Shopping Social Media 174

PeopleMetrics

MARCH 1, 2017

These qualities should be present in any effective customer feedback management solution as it relates to following up with individual customers: 1. Asking managers to take action on real-time customer feedback requires work on their end. Non-Anonymous. Case Management Tools. Takeaways.

Customer Feedback 99

Customer Feedback Close the Loop Voice of the Customer Case Management 99

PeopleMetrics

OCTOBER 25, 2017

It’s the age of the customer and the world’s biggest brands are duking it out every day for a greater share of our hearts, minds, and wallets. Customers hold more decision power than ever in an era where information about any company’s products and services is just a mobile search away.

CEM 122

CEM Customer Experience VOC Scorecard 122