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Questioning tech: The past, present, and future of survey tools

Intercom, Inc.

It’s so innovative, and it got me thinking about the path that led to this point. The history of surveys is essentially the history of the technology used to collect and interpret information. The story of the technology behind asking questions and discovering more about people, at scale. Liam Geraghty: Okay. Let’s see.

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Putting the taxpayers first: how great customer experience drives us forward

Qualtrics

We sat down with Anahita Reilly, one of the first ever Chief Customer Officers in a government organization, to learn how she and the GSA approached a range of topics including how technology improves their customer experience, regulations influence innovation, and how to make sure the taxpayer always comes first.