10 predictions for customer experience in 2019
Steven Van Belleghem
DECEMBER 10, 2018
Every customer touchpoint is going to become more digital. Hopper might see that a customer is looking at flights to Hawaii. But if flights to Hawaii are looking pricey, it might recommend Miami instead, to help meet that customer’s need at a better price. #1 Data comes to the front line of sales. We’ll let you know when!”
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