Fonolo

JANUARY 14, 2020

With more than 100,000 visitors a month from over 200 countries around the world, CustomerThink is a hub of resources for the customer support professional. It’s one of our favorite places to learn about every facet of consumer-first business management. Top Pick : Actually, customer support IS a cost-center… Bold360 Blog.

Customer Service 136

Customer Service Contact Center Social Media CX 136

ClearAction

MAY 18, 2017

What’s the greatest challenge Voice of the Customer (VoC) managers face? Go beyond real-time data and actioning to preventing recurrence of chronic issues for your whole customer base. Compare notes with managers of other types of CX efforts across the company: UX, CRM, customer care, customer success, AI, etc.

VOC 54

VOC Voice of the Customer Customer Feedback Social Media 54

Lumoa

MARCH 12, 2023

Listening to the voice of the customer sounds appealing in theory. One of the easiest (and smartest) ways to start is by implementing a customer experience platform. A customer experience platform is a set of tools designed to help a business manage and improve—you guessed it—the customer experience they provide.

Customer Experience 83

Customer Experience Customer Journey Map Sentiment Analysis NPS 83