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Focus on Customer Experience Management to Improve Customer Retention

SurveySensum

JULY 12, 2019

Customer experience management is crucial for your business. In fact, if you ignore the significance of great customer experience in your business operations then you might have to pay a price by losing your customers. Future is demanding and present era is flooded with unstructured data from various online or offline sources!

Customer Retention 68
Customer Retention Customer Experience Management Unstructured Data Customer Experience 68
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Contact Center Trends 2021: The CX Watershed

Fonolo

NOVEMBER 17, 2020

AI is here to stay. AI has been a growing trend in contact centers and customer service providers for a couple of years now, but in 2020 we’re expecting to see it come to the fore. Understanding these trends will help strengthen your contact center game and give you “hero status” with customers and employees.

Contact Center 176
Contact Center CX Social Media Omnichannel 176
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