Logicalware

FEBRUARY 11, 2024

For Alex, integrating their CRM and incorporating email management were imperative components to enhance the overall customer service experience at Sutton Council. ” Embracing AI The Sutton Council team is dedicated to advancing customer service responsibly. We’re really excited to see where AI is going to take us.

Technology 59

Technology Technology CX Omnichannel 59

Fonolo

JANUARY 14, 2020

It’s one of our favorite places to learn about every facet of consumer-first business management. Peter Lavers is a customer experience blogger and CRM expert, and one of the world’s top influencers in customer experience management. . AI trends for the coming year. Peter Lavers @ ThinkCX . Plus so much more.

Customer Service 136

Customer Service Contact Center Social Media CX 136

SugarCRM

MARCH 14, 2024

With the wide range of different CRM solutions on the market, it can be challenging to figure out exactly which one is right for your business. What questions should you ask your team and potential CRM vendors? Evaluating CRM systems, whether you’re implementing a new one or replacing an old system, isn’t easy.

CRM 26

CRM Compliance Case Management AI 26