Sprinklr

SEPTEMBER 20, 2021

Can it integrate with your established IDR system and processes to augment the escalation management processes? Does it provide auditability for regulatory compliance? How will it provide SLA management and reporting across multiple channels? Is it built for a digital-first experience, or a bolt-on digital afterthought?

Machine Learning 88

Machine Learning CXM Social Media CRM 88

Aquire

AUGUST 9, 2021

That way companies can improve their communication strategy and so strengthen customer relationships. You might well be thinking that this all sounds an awful lot like customer relationship management. CRM is focused on managing customer interactions through data analysis. So, what’s the difference?

Social Media 98

Social Media Omnichannel CXM CRM 98

SurveySensum

JULY 14, 2020

Martin Hill-Wilson – Emotive CX Mentor, Customer Service, and AI Engagement Strategist. A Customer Service & AI Engagement Strategist, Martin Hill-Wilson is a Mentor, Advisor, and Trainer on Customer Service. Emma Donnelly – Head Of Customer Service at Redrow Homes. LinkedIn : [link].

Customer Experience 132

Customer Experience CX E-commerce Social Media 132